Refund policy

 

Refund and Return Policy

We offer a 30-day return policy. You may request a return within 30 days of receiving your order.

Return Conditions

To be eligible for a return, the returned item must:

To qualify for a return, the item must be in good condition,

with no damage caused by human error, missing parts, or any issues that would affect its resale.

* Retain all tags and accessories;

* Be returned in the original packaging (if applicable);

* Include the order number or proof of purchase

How to Request a Return

To request a return, please first contact us via the following email address:

zhaoqinglongz@outlook.com

Please include the following in your email:

* Order number;

* Reason for return;

* Photos of the item (if there are quality issues or shipping damage).

All return requests are subject to review.

If your return request is approved, we will email you the return address and detailed return instructions.

We reserve the right to refuse to accept or refund items returned directly without our prior approval.

Return Shipping Costs

Except in cases of product defects, damage, or incorrect items, the customer is responsible for return shipping costs.

If it is confirmed to be our responsibility (e.g., product defects, shipping damage, or incorrect items), we will provide an appropriate solution based on the specific circumstances.

Damaged Items or Order Issues

Please inspect your order as soon as possible after receiving it.

If the item you received is defective, damaged during shipping, or incorrect, please contact us as soon as possible after discovering the issue and provide relevant photos; we will handle it promptly.

Exchanges

If you wish to exchange an item, we recommend that you first request a return of the original item. Once the return is approved, you can place a new order for the desired item.

Refunds

After receiving your return, we will inspect the item and notify you via email whether your refund request has been approved.

If the refund is approved, we will process the refund via your original payment method within 10 business days.

Please note that it may take some time for your bank or credit card issuer to process the refund. If you have not received your refund within 15 business days after approval, please contact us at:

zhaoqinglongz@outlook.com