Shipping policy
I. Shipping Method
All orders are shipped directly from our US warehouse, without cross-border shipping, transshipment, or consolidation; the entire delivery process is handled through our domestic logistics network.
II. Logistics Partners
We partner with major US domestic courier services such as USPS, UPS, and FedEx, using official channels with verifiable tracking information.
III. Delivery Time
- 48 contiguous US states: 1–5 business days
- Remote/suburban areas: 3–7 business days
- Most cities: 2–3 days for delivery
IV. Coverage Area
Supported Delivery Areas:
- 48 contiguous US states
- Alaska, Hawaii (available through some channels)
- APO/FPO military addresses (supported by some channels)
V. Logistics Tracking
- Processing and dispatch within 24 hours of payment
- US domestic tracking number provided upon dispatch
- Buyers can track their shipment in real-time on their independent website order page/courier's official website: Pickup → Transit → Delivery → Delivery
VI. Delivery and Delivery
- Local delivery, consistent with the US domestic e-commerce experience
- Supports standard delivery methods such as doorstep/parcel locker/property management/inbox
- Automatic re-delivery in case of delivery failure; rescheduling is supported in some areas
VII. Returns and Exchanges Logistics
- Supports returns and exchanges within the US
- Provides a domestic return address, eliminating the need for buyers to ship overseas
- Simple and fast return process significantly increases trust and repeat purchases.